[#Udemy 100% Off] Become a master of client and account #management

What Will I Learn?

Confidently manage clients in all situations

Better understand your customers to ensure a great relationship

Stop over servicing

Learn how to say no to a client

Handle project change

Give difficult feedback

Learn the best tools and techniques for time management and capacity planning

Create project plans

Present with confidence

Requirements

• Desire to improve their client management skills

Description

If you need to manage clients on an ongoing basis, then this course is a must for you. It covers everything you need to know from the role of the account/client manager to how to put plans together, managing challenging clients and having difficult conversations. What to do about 'scope creep' and how to stop overservicing.

As well as my insight and experience, you will also get access to tools and templates to help you effectively manage clients - resulting in longer term relationships and growing revenues.

By the end of the course you will:

• Confidently manage clients in all situations 
• Better understand your customers to ensure a great relationship
• Manage changes to requirements without the need to over service
• Learn how to politely but firmly push back on clients and say NO when necessary
• Understand the importance of time recording, capacity management and project management tools
• Present yourself in front of your peers and clients with confidence
• Learn Active Listening skills

I developed this course because of demand from my clients and public courses I deliver.  I wanted to be able to share my 20+ year's of experience with a wider audience at a cost effective price.

Who is the target audience?

• Anyone who has clients that they need to manage effectively
• Anyone who wants tip, tricks and tools to help improve their client handling

About Mustapha

I am online instructor at Udemy. My passions are: Mobile and Web Development, Entrepreneurship and Management. You can read my full biography on My Udemy Page. Feel free to follow me social media to know more about me and the topics and courses I'm teaching.

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